60 day satisfaction guarantee Order by 2pm for next day delivery 250.000 + satisfied customers
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Disclaimer: this is a new functionality that is still in its testing phase. Beware of potential mistakes from our AI. Please give us a heads-up by contacting us.

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Office

MOOWY B.V. 1018 VN Amsterdam Joop Geesinkweg 201 (Moowy | 10.04) 1114AB Amsterdam The Netherlands

Monday – Friday
9 AM – 5 PM

Email
hello@moowy.co.uk
Company registration number (kvk): 81209738
VAT number: GB368862248

    Let’s get in touch

    We’re looking forward to hearing from you.

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    If you have a complaint that you cannot resolve with us, you can submit it to the Disputes Committee via the European ODR Platform.

    Order by 2PM for next day delivery

    The shipping schedule below shows when you can expect your package in the United Kingdom. Shipping to some postcodes in the Highlands, the Islands, and Northern Ireland may take longer.

    Ordered before 2PM onFirst possible delivery moment on*
    MondayTuesday
    TuesdayWednesday
    WednesdayThursday
    ThursdayFriday
    FridaySaturday
    SaturdayMonday
    SundayMonday

    *Delivery times may vary on public holidays

    FREE UK delivery over £65

    We will do everything we can to send your package as soon as possible.

    Shipping costs:
    Order amountShipping costs in the
    United Kingdom*    		Shipping costs in remote
    areas of the United Kingdom
    £0 – £49,99£4.99£9.95
    Above £50Free£4

    *Some postcodes within the United Kingdom have a remote area supplement.

    Our Satisfaction guarantee

    The legal guarantee

    For all purchases at MOOWY, the legal guarantee applies. This means that our products must meet what you can reasonably expect. In addition, we offer additional guarantee that you can use up to 60 days after receiving your order.

    Our promise

    At MOOWY, customer satisfaction is paramount. Every day, we strive to make our customers happy by delivering high-quality products with fast and personal service. We want to help everyone create a beautiful, lush, and vital lawn. If you are not satisfied with our products, we are happy to help you find a solution!

    How does the satisfaction guarantee work?

    If you are not satisfied with the quality of our products, please contact us. Send an email with the reason for your dissatisfaction, and together we will find a solution. Understand that the effectiveness of our products depends on various factors, as it remains natural after all. This additional guarantee is valid for up to 60 days after receiving the product.

    In the email, we would like to receive the following information:

    For grass seed, fertilizer, and other lawn-related products:

    • Your order number.
    • Why you are dissatisfied.
    • The steps you have taken.
    • A photo of the complete lawn.
    • An overhead photo of the lawn, taken from about 1 meter high.
    • A clear close-up of the lawn, so that we can assess the germination of the grass seeds.

    For other products:

    • Your order number.
    • Why you are dissatisfied.
    • A photo of the problem, if applicable.

    Where does the satisfaction guarantee apply?

    Our satisfaction guarantee applies to everything we can influence, such as the quality of our products and packaging. You can expect your product(s) to be delivered undamaged to your home. We aim to ship your order as quickly as possible according to the indicated shipping schedule. In exceptional cases, there may be delays due to logistics partners, over which we unfortunately have no control.

    The mentioned conditions are not binding for exercising the right of withdrawal. Our additional satisfaction guarantee does not affect the legal guarantee. It is only valid if you report your dissatisfaction within 60 days of delivery.

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