Shipping, returns and payment

Please note! Due to COVID-19 (coronavirus) and the additional safety measures we have to take (combined with a higher-than-usual demand), it may take us a little longer to send your package. Additionally, the delivery times for courier services may be longer than usual. 

We will do everything we can to send your package as soon as possible.

Shipping costs:

Order amount Shipping costs in the
United Kingdom*
Shipping costs in remote
areas of the United Kingdom
Order amount£0 – £35 Shipping costs in the
United Kingdom*
£5.95
Shipping costs in remote
areas of the United Kingdom
£9.95
Order amount Above £35 Shipping costs in the
United Kingdom*
Free
Shipping costs in remote
areas of the United Kingdom
£4

*Some postcodes within the United Kingdom have a remote area supplement.

The remote area shipping fee applies to the following postcodes:
BT10 – BT71, BT74 – BT82, BT86 – BT88, BT92 – BT97
GY1 – GY9
HS1 – HS9
IV10 – IV28, IV36, IV40 – IV56, IV63
KA27 – KA28
KW10 – KW17
PA20 – PA38, PA41 – PA48, PA50 – PA78
PH19 – PH26, PH31 – PH44
PO30 – PO41
ZE1 – ZE3
IM1 – IM9
JE1 – JE5

When will my order arrive?

The shipping schedule below shows when you can expect your package in the United Kingdom. Shipping to some postcodes in the Highlands, the Islands, and Northern Ireland may take longer.

Ordered before 10:45 PM on First delivery moment on*
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
Friday Tuesday
Saturday Tuesday
Sunday Tuesday

* Delivery times may vary on public holidays

Track & Trace

Once your package has left our warehouse, you will receive an email with your Track & Trace code, making it easy to track your order. DHL delivers our packages.

Delayed Delivery

At MOOWY, we do our utmost to ensure that the products you order today are delivered within 48 hours. Unfortunately, on occasion, it takes a little longer. If this happens, we’ll do everything we can to get your order to you as soon as possible.

Returning a product

You have the right to cancel this contract within 14 days without giving any reason (The right to cancel does not exist for the following contracts: Contracts for the supply of goods which are liable to deteriorate or expire rapidly.). The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us [MOOWY B.V, Weesperstraat 61, 1018 VN Amsterdam, hello@moowy.co.uk] of your decision to cancel this contract by a clear statement (e.g. a letter sent by email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 100 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return Your Product

Payment Methods

Available payment methods for the UK are : American Express, Mastercard, PayPal, and Visa.

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