100% Satisfaction guarantee or money back Order by 10:45PM for 48-72h delivery FREE UK delivery over £35
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Contact us

Ask us anything. We are here to help.

Office

Weesperstraat 61 1018VN Amsterdam Netherlands

Monday – Friday
9 AM – 5 PM

Email
hello@moowy.co.uk
Company registration number (kvk): 81209738
VAT number: GB368862248

    Let’s get in touch

    We’re looking forward to hearing from you.

    If you have a complaint that you cannot resolve with us, you can submit it to the Disputes Committee via the European ODR Platform.

    FAQ

    Top 5
    questions

    Ask us anything. We are here to help.

    Other FAQ
    Which payment methods do you accept in the MOOWY online store?
    We offer the following payment methods: - PayPal - Credit card (VISA/MasterCard/American Express). Please note: we check your payment data at checkout and reserve the right to exclude individual payment methods.
    What countries does MOOWY deliver to?
    We ship to Germany, The Netherlands, Belgium, and the United Kingdom.
    Do I have to pay for the return of products?
    No, there are no costs associated with returning products.
    My fertiliser is not working. Why not?
    Lawn care is dependent on the weather - requiring the right temperature and moisture levels before it activates fully. It may take a few extra days before the fertiliser works depending on the ambient conditions.
    My grass seeds are not germinating. What is wrong?
    If the soil temperature is below 10 ℃, the grass seed will not germinate - it’s nature! :) When the temperature reaches around 10 ℃ or a little higher, the germination process will get going and grass will begin to appear within a couple of weeks..

    Done!
    Question was sent

    Our team will answer you asap :)

    How big is my garden?

    The shipping schedule below shows when you can expect your package in the United Kingdom. Shipping to some postcodes in the Highlands, the Islands, and Northern Ireland may take longer.

    Ordered before 10:45 PM on First possible delivery moment on*
    Monday Wednesday
    Tuesday Thursday
    Wednesday Friday
    Thursday Saturday
    Friday Tuesday
    Saturday Tuesday
    Sunday Tuesday

    *Delivery times may vary on public holidays

    Important! Due to COVID-19 (coronavirus) and the measures we have to take, combined with a higher demand, it may take us longer to send your package. Additionally, the delivery times for courier services are longer than normal. We will do everything we can to send your package as soon as possible.

    Order by 10:45PM for 48-72h delivery

    The shipping schedule below shows when you can expect your package in the United Kingdom. Shipping to some postcodes in the Highlands, the Islands, and Northern Ireland may take longer.

    Ordered before 10:45 PM on First possible delivery moment on*
    Monday Wednesday
    Tuesday Thursday
    Wednesday Friday
    Thursday Saturday
    Friday Tuesday
    Saturday Tuesday
    Sunday Tuesday

    *Delivery times may vary on public holidays

    Important! Due to COVID-19 (coronavirus) and the measures we have to take, combined with a higher demand, it may take us longer to send your package. Additionally, the delivery times for courier services are longer than normal. We will do everything we can to send your package as soon as possible.

    FREE UK delivery over £35

    Important! Due to COVID-19 (coronavirus) and the measures we have to take, combined with a higher demand, it may take us longer to send your package. Additionally, the delivery times for courier services are longer than normal. We will do everything we can to send your package as soon as possible.

    We will do everything we can to send your package as soon as possible.

    Shipping costs:
    Order amount Shipping costs in the
    United Kingdom*    		 Shipping costs in remote
    areas of the United Kingdom
    £0 – £35 £5.95 £9.95
    Above £35 Free £4

    *Some postcodes within the United Kingdom have a remote area supplement.

    100% Satisfaction guarantee or money back

    Our promise

    Customer satisfaction comes first at MOOWY. We strive to make our customers happy every day.

    We do this by providing the best quality products, with fast service and personal advice. We want to help everyone produce a beautiful, full, and luscious lawn. If you’re not 100% satisfied with your MOOWY products, we’ll give you your money back.

    How does the 100% satisfaction guarantee work?

    We think you’re going to love our products. But if you are not 100% satisfied, you can request a refund. Send us an email, telling us why you’re dissatisfied, and we’ll search for a solution together. The success of our products depends on a range of factors – this is nature we’re dealing with, after all. If we can’t find a suitable solution for you, we will refund the purchase amount.

    What does the 100% satisfaction guraantee apply to?

    This applies to everything that we at MOOWY influence, such as the quality of our products and packaging. You can assume that your order will be delivered to your home undamaged. We ensure that your order is shipped as soon as possible (as indicated in our shipping schedule). In exceptional cases your order may be delayed by our logistics partners – unfortunately we have no influence over that.

    The above conditions do not affect your statutory rights.

     

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