FAQ

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Payment
Which payment methods do you accept in the MOOWY online store?

We offer the following payment methods: – PayPal – Credit card (VISA/MasterCard/American Express) – Immediately Please note: we check your payment data at checkout and reserve the right to exclude individual payment methods.

Can you pay with gift cards or coupons?

Yes, you can pay with a valid gift card or coupon.

Shipping & Delivery
What are your delivery costs?

All orders over £35 include free delivery. More information on shipping and delivery can be found here.

What countries does MOOWY deliver to?

We ship to Germany, The Netherlands, Belgium, and the United Kingdom.

Can I track my order?

After completing the order you will receive a confirmation email. When your package has been packed and shipped, you will receive an email with the Tracking code. This allows you to track your package with the carrier.

How are the products shipped?

We pack all products in a sturdy bag or bucket. For heavy orders, we provide an extra sturdy box and plenty of padding so the products are delivered undamaged. For more information on shipping and delivery, please visit our Shipping and Delivery page.

Guarantee
What does the 100% satisfaction guarantee entail?

If you’re not happy with any of our products, please get in touch and let us know about it. We’ll do everything we can to help. If we can’t help and you’re still not satisfied, we’ll refund you once you’ve returned the product to us.

Returns
Can I return products?

If you want to return a product, please contact our Customer Service team. We’ll send you a return form: use this to return your products. Stick the shipping label on the package and deliver it to a Parcel Point in your area. When we receive the package, and as long as the products are undamaged, the money will be refunded the same day. It may take a few days for the refund to reach your account. Look here for all shipping & return conditions. The MOOWY return conditions do not affect your statutory rights.

How can I return the products?

You can apply for a return here.

Do I have to pay for the return of products?

No, there are no costs associated with returning products.

Can I exchange my product with another?

We don’t have an exchange programme. We recommend returning the product to us. After receiving the product back, we will immediately refund the money to your account. Once you have received your refund, order your preferred item through our online store.

Lawncare
How do I take care of my lawn?

We cover several basics of lawn care in our free Lawn Care ebook. Our calendar will give you a detailed guide on when to do what. Go to our help & advice page to download or read more.

What’s causing the yellow spots in my lawn?

Yellow spots appear for various reasons: poor soil cultivation, drought, too much dead organic matter (matting), or poor aeration. Some commons causes of yellow spots are: The lawn lacks nutrients; The pH value of the lawn is not right, which means that nutrients are not properly absorbed by the soil; Over-fertilisation: causes the grass to burn and turn yellow; Pests such as grubs and blackheads that attack the roots of the grass.

There is moss growing in my lawn: how do I get rid of it?

A good way to get rid of moss is to scarify. Use our Scarifying Kit Standard: it includes everything you need to prepare, scarify, and repair your lawn. Before scarifying, sprinkle Iron Plus 2-in-1 fertiliser after mowing. This makes the grass more robust and resistant to the scarifying process that can stress your lawn. After scarifying, spread more fertiliser to help your lawn recover. Then re-sow the entire lawn with fresh lawn seed (all included), and finally sprinkle lime on the lawn to counteract the acidification of the soil. Wait at least three weeks before spreading lime after fertilising.

Fungi in the lawn: What can I do about it?

Most fungal diseases can be prevented by improving the drainage of your soil. Regularly aerating the lawn and the correct fertiliser will combat most fungal lawn infections. A common fungal disease is Reddish-Thread, which can be recognised by the reddish-brown glow of the affected parts of the lawn. If you look closely, you can see the fungal threads. Red-thread can be prevented by fertilising the lawn with a nitrogen fertiliser. Use Spring Boost in the spring, along with Easy Mow fertiliser in the summer.

I fear I have grubs or blackheads in my lawn, how can I check, and what can I do about it?

Grubs and earthworms eat the roots of the grass and cause unsightly spots to appear in the lawn. Sometimes you can see the grass plant lying “loose” on the lawn. By cutting off a piece of the turf and looking underneath, you can see the larvae. The advice is to first fight the larvae, possibly by using nematodes, then to roll and scarify the lawn. Finally, fertilise and overseed the lawn.

How can I control clover in my lawn?

Clover is a sign of moisture and a lack of nitrogen. Therefore, fertilise three to four times a year with a fertiliser specially designed for that season. It is also best to water in the early morning and not too often; once a week is enough if it does not rain that week. Clover can withstand mowing, but it is still important to mow frequently so that you stimulate the growth of the grass. If you scarify in the spring or autumn, you can pull out the clover. The roots will then be more exposed. Also make sure you have a dense lawn by resowing the entire lawn every year, so weeds have less of a chance!

Fertilisers
Why do you need to fertilise your lawn?

Fertilising is essential for a healthy lawn. More information on fertilising can be found here.

My fertiliser is not working. Why not?

Lawn care is dependent on the weather – requiring the right temperature and moisture levels before it activates fully. It may take a few extra days before the fertiliser works depending on the ambient conditions.

How do I know what fertiliser my lawn needs?

Make sure there are enough nutrients in the soil by fertilising the lawn four times a year. Our fertilisers are specially tailored to deliver the precise nutrient requirements of your lawn for each season. Use this as a seasons guide: Spring: Spring boost lawn fertiliser. Summer: Long lasting lawn fertiliser. Early autumn: All-round lawn fertiliser. Autumn: All-round lawn fertiliser.

Why does my lawn need lime?

Most soils become acid from the natural breakdown of organic matter. Lime restores the acidity level (pH) of overly acid soil. When the pH is right, the grass absorbs nutrients better. Lime, therefore, ensures that your soil absorbs fertilisers better.

When and how often should I spread lime?

Lime binds to nitrogen. If you spread lime and fertiliser too closely together, they bind to each other, and you lose the effect of both. Leave at least three weeks between liming and fertilising.

What is the ideal pH value for my lawn?

The right pH value is between 5.5 and 6.5.

I am afraid that I have spread too much fertiliser. What can I do about over-fertilisation?

Over-fertilisation can cause unsightly burnt spots in the lawn due to the sun. If in doubt, spray the lawn extra well with a large amount of water after fertilising to ensure that the soil immediately absorbs as much fertiliser as possible.

Can I fertilise the lawn with compost, mushroom manure or worm manure?

Compost, cow manure or mushroom manure are soil improvers – good for a humus-rich soil. However, they don’t provide enough nutrients to the grass to replace fertiliser. Therefore, use good soil mixed with compost when creating a lawn or top dressing, but also fertilise the lawn three to four times a year with our fertilisers.

Are the fertilisers harmful to my pet?

No. Our fertilisers are harmless to pets. However, we do recommend watering the lawn immediately after fertilising. This ensures that the soil absorbs the fertiliser more quickly.

How can I set my spreader correctly?

We do not specify settings for spreaders, as the quantity of spread depends on other factors, such as walking speed and walking pattern. For best results: Calculate how much fertiliser you need for the size of your lawn, and divide it into two equal parts. Set the spreader to one of the lowest settings, put the first half in the spreader and walk the entire lawn lengthways. Add the second half of the fertiliser (even if you have some fertiliser remaining). Adjust the spreader to a slightly higher setting, and cover the entire lawn widthways. If you still have fertiliser left over, walk diagonally, spreading the remainder. You can also do this up to three times to spread it evenly.

Grass seeds
My grass seeds are not germinating. What is wrong?

If the soil temperature is below 10 ℃, the grass seed will not germinate – it’s nature! 🙂 When the temperature reaches around 10 ℃ or a little higher, the germination process will get going and grass will begin to appear within a couple of weeks..

How much grass seed do I need for my lawn?

To answer this question, we distinguish between two applications: 34g per square metre for sowing a new lawn; 17g per square metre for over-seeding an existing lawn.

What is the best time of year to sow grass?

Spring and early autumn are the best periods. The soil temperature must be at least 10 degrees for the grass seeds to germinate. The soil temperature is not the same as the air temperature and stays cold longer in spring, while the soil temperature stays warm longer in autumn. In this article, Louis provides tips for successful sowing.

How should I sow grass seed?

Calculate the amount of grass seed needed: 34g per square metre to sow a new lawn or 17g per square metre to overseed an existing lawn. Do you have a large lawn? Divide the lawn into smaller parts and calculate the amount of grass seed needed per part. Divide the necessary amount of seed into two. Spread the first part lengthways and the second part widthways. Lightly rake the grass seed into the soil to ensure optimum contact. Roll with a lawn roller (or press the seed into the soil with your shoes on a small lawn). The grass seed makes better contact with the soil and is less likely to be washed away. Water and keep the soil sufficiently moist until the seed sprouts. It is better to water lightly four times a day than to water heavily once a day to avoid the risk of drying out or leaching. Also read these tips from Louis on the right conditions for sowing grass seed.

How do I replant bald spots in my lawn?

Don’t give weeds a chance and replant bare spots in time as follows: – Mix some soil and compost in a bucket (70/30); – Add the grass seed; – Mix well; – Now scatter the mixture on the desired spot +-1cm thick; – Press down with your feet; – moisten and provide sufficient moisture for 14 days.

How long does it take for my grass seed to germinate?

The grass seed germinates within 7 to 14 days. These are approximate timings – sometimes the grass seed germinates quicker; occasionally grass seed needs a little longer to fully germinate.

I sowed my grass seed over two weeks ago and I still can’t see any grass blades. Why?

Check the conditions: Is the soil warm enough? Did the grass seed make sufficient soil contact? Have you kept the soil sufficiently moist? Direct soil contact is needed. If there’s a layer of old organic material on the top layer of the soil, the seed might struggle to germinate. Can you see the grass seed still lying scattered around the lawn or has it been washed away? Read more about optimal conditions for grass seed germination in this article by Louis. Or watch this video on YouTube. If you cannot identify the cause for yourself, we will be happy to explore the possibilities with you. Contact us for personal advice.

What can I do about birds eating my grass seeds?

Usually the damage is limited, but in a very bird-rich garden, place prickers with pieces of silver foil attached to them to scare the birds away.

I’ve sown my lawn. When can I walk on it?

When the grass germinates you should not walk on it for 14 days, as young grass bruises quickly and does not recover.

How long can my grass seed be kept after opening?

After opening, grass seed lasts at least another year if stored in a dark and dry place.

Scarifying
Why do I need to scarify my lawn?

Grass needs space to develop into a beautiful green lawn. By space we mean “room between the grass plants”. This space is often taken up by moss, weeds or a layer of felt. Scarifying creates space. More information on scarifying can be found here

What is scarifying?

Scarifying is an important maintenance technique for removing moss or dead organic material, also known as the thatch layer or felt. This organic material chokes your lawn. Verticutting (mowing vertically) will give the grass more room to develop.

When should I scarify?

Scarifying puts a strain on the lawn, which is why it is best to scarify in a period when the grass is growing well (in the spring from March to May, and in the autumn from the end of August to October).

How often should I scarify?

If your lawn produces a lot of thatch and moss, you should dethatch it annually. This keeps it fresh and prevents it from becoming too big a chore. If the thatch layer is less than 1cm, you can dethatch every other year. If the thatch layer is 2cm, you should definitely scarify every year. Note: if you leave grass clippings on the lawn, the thatch layer will grow faster.

Weeds & Moss
Where do weeds come from?

Weeds nestle in poorly maintained areas of your lawn. Has the grass been cut too short? Has it received little or no extra nutrition? Are there any bare spots? In those conditions, your lawn becomes a weed haven. But weeds can also enter your lawn through bird droppings, the wind, or through compost.

How do I control weeds & moss?

Weeds in your lawn can be controlled in the following ways: Manually. You can remove a lot of weeds by hand, but with a weed whacker you can remove weeds from the roots (and you won’t don’t have to bend over). However, this is a time-consuming job. A plus point is that you do not damage other plants. Pesticides: Choose a weed killer that will not kill your lawn. Use a pressure sprayer, and read the instructions carefully. Make sure you wear protective clothing.

What can you do to prevent weeds?

– Mow regularly and do not cut the grass too short. This helps the grass form a better barrier, preventing weeds. For ornamental lawns, mow to at least 3cm. For shaded lawns and playgrounds, cut to 4cm. – Make sure you have a dense turf, by overseeding bare spots. – Like all plants, the roots of the lawn need oxygen. Aerate your lawn once a year. – Your lawn also needs nutrition. This nutrition comes in the form of a fertiliser. It is important to fertilise your lawn 3 to 4 times a year.