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100% Satisfaction guarantee
Or money back
Customer satisfaction comes first at MOOWY. We strive to make our customers happy every day.
We do this by providing the best quality products, with fast service and personal advice. We want to help everyone produce a beautiful, full, and luscious lawn. If you’re not 100% satisfied with your MOOWY products, we’ll give you your money back.
How does the 100% satisfaction guarantee work?
We think you’re going to love our products. But if you are not 100% satisfied, you can request a refund. This applies for up to 100 days after your purchase. Send us an email, telling us why you’re dissatisfied, and we’ll search for a solution together. The success of our products depends on a range of factors – this is nature we’re dealing with, after all. If we can’t find a suitable solution for you, we will refund the purchase amount.
In the email, we would like to receive the following information:
- Which steps have you followed?
- A photo of the complete lawn.
- A photo from directly above the lawn from approximately 1 meter away.
- A photo with a clear close-up of the lawn, so that we can see the germination of the grass seeds clearly.
What does the 100% satisfaction guarantee apply to?
This applies to everything that we at MOOWY influence, such as the quality of our products and packaging. You can assume that your order will be delivered to your home undamaged. We ensure that your order is shipped as soon as possible (as indicated in our shipping schedule). In exceptional cases your order may be delayed by our logistics partners – unfortunately we have no influence over that.
The above conditions do not affect your statutory rights.